Shipping Policy

At OutPeak, we are committed to providing a seamless shopping experience from the moment you place your order until you receive your product.

Order Processing and Shipping Time

We process and ship your order within 24 hours of receiving it. Once your order is shipped, you will receive a tracking number, allowing you to monitor your package's journey. Should you have any questions or concerns, please reach out to us at support@outpeak.vip. Our team is committed to responding within 12 hours.

Free Shipping

We offer FREE shipping on all orders over $70. Shipping costs for orders below $70 will be automatically calculated at checkout based on the delivery location.

Delivered Countries/Locations

We deliver to a wide range of countries. Any applicable shipping fees will be calculated during the checkout process. Due to different customs regulations and requirements, the list of deliverable countries may change. Make sure to check your email for updates on your order status. In some cases, additional documentation may be required for customs purposes, or we may need to refund your order due to shipping policies.

Customs Taxes

Please note that import duties and taxes may apply when your goods arrive in your country. OutPeak is not responsible for these charges. These fees are the responsibility of the recipient. If you are purchasing internationally, it is advisable to contact your local customs office for more information on potential costs and procedures. If import duties and taxes are not paid, your parcel may be held by customs and could be returned to us, leading to a refund minus any incurred charges.

Shipping Products

We only ship brand-new products and strive to keep all items in stock. In the rare event of a logistical delay, we will contact you within 24 hours of your order. If you receive a product that is damaged or not functioning properly, we will provide a full refund or replacement at no additional cost to you.

Order Tracking

After your order has been shipped, you can track your package using our order tracking tool. If we are unable to reach you or if the delivery is not accepted, we reserve the right to cancel the order at our discretion.